Last Updated: June 25, 2025
Applies to: Pet Products and Pet Funeral Services
At TECHMIND SHOP AI LLC, we are committed to providing a fast, reliable, and respectful shipping experience for both our pet care products and pet funeral services. Please review the following information to understand our shipping process.
1. Shipping Scope
We currently ship pet supplies and memorial products to all 50 U.S. states.
Funeral-related items and memorial kits can be shipped to customers within the United States.
Pet pickup or cremation services are only available in select service areas (please contact us to confirm availability).
2. Processing Time
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Pet Products: Orders are processed within 1–2 business days.
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Memorial Products: Orders are processed within 2–3 business days due to custom engraving or packaging.
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Service Requests (e.g., cremation pickup): Will be scheduled within 24 hours after confirmation.
3. Shipping Time & Methods
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Standard Shipping (3–7 business days) via USPS, UPS, or FedEx.
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Expedited Shipping (1–3 business days) available for most items at additional cost.
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Tracking information will be provided by email once your order ships.
4. Shipping Fees
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Pet Supplies: Free shipping on orders over $69.
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Pet Funeral Products/Urns: Flat shipping fee of $9.99, unless otherwise stated.
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Cremation or Pickup Services: Service-based pricing; not subject to shipping charges.
5. Local Pickup & Delivery (for Funeral Services)
For customers located in our active service regions, we offer:
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In-person pet pickup (for cremation or memorial services)
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Delivery of ashes or memorial items within 3–5 days of service completion
To check availability, please contact our service team before placing your order.
6. Delays & Exceptions
Shipping times may be delayed due to:
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Holidays, natural disasters, or severe weather
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High order volume during peak seasons
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Unexpected courier issues
We will do our best to inform you of any delays and provide updates accordingly.
7. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate.
TECHMIND SHOP AI LLC is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
8. Lost or Damaged Shipments
If your item arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will coordinate with the carrier and work with you to resolve the issue promptly.
9. Questions?
If you have any questions about shipping, service availability, or need special handling, please contact us at:
Email: [email protected]
Phone: +1 602-837-0397