1. What types of products do you sell?
We offer a variety of pet supplies including food, grooming tools, toys, beds, and accessories, as well as pet memorial products such as urns and keepsake boxes.
2. Do you provide pet funeral services?
Yes. We offer compassionate pet cremation, pickup services, and personalized memorial items depending on your location.
3. How do I request a pet funeral service?
You can fill out our Pet Funeral Service Request Form on the Contact page or email us at [email protected] with your request.
4. What areas do you serve for pet pickup and cremation?
Our funeral services are currently available in select regions. Please contact us directly to confirm availability in your area.
5. How long does shipping take for pet supplies?
Standard orders are processed within 1–2 business days and typically delivered within 3–7 business days.
6. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking information.
7. Do you offer expedited shipping?
Yes, expedited shipping is available at an additional cost. Please select your preferred option at checkout.
8. What is your return policy?
Unused and unopened items may be returned within 14 days of delivery. Customized items and used products are not eligible for return. Funeral services are non-refundable once performed.
9. Can I exchange a defective or incorrect product?
Absolutely. Please contact us within 7 days of delivery and we will arrange a replacement.
10. How do I cancel an order or service?
You can cancel a product order before it ships. Funeral services may only be canceled before service begins. Contact us immediately for cancellations.
11. Is my personal information secure?
Yes, we use encryption and data security measures to protect your personal information. We do not sell or share your data without consent.
12. How do I contact customer support?
You can reach us at [email protected] or call us at +1 602-837-0397 during business hours.
13. Do you offer memorial customization?
Yes, we provide engraving and customization options for urns and other memorial products. Contact us for details.
14. Do you ship outside of the United States?
Currently, we only ship within the United States. We plan to expand international shipping in the future.
15. Are your cremation services respectful and professional?
Yes, we treat every pet with dignity. Our team follows strict ethical and handling standards to ensure your pet is cared for respectfully.