Last Updated: June 25, 2025
This Team Service Agreement (“Agreement”) outlines the terms and responsibilities between TECHMIND SHOP AI LLC (“Company”, “we”, “our”, or “us”) and any staff, contractors, service providers, or collaborators (“Team Members”) who contribute to the delivery of our products and services, including pet supplies and pet funeral services.
By working with or under the name of TECHMIND SHOP AI LLC, you agree to comply with the following terms.
1. Scope of Work
Team Members may be assigned to the following tasks depending on their role:
Handling, packaging, and shipping of pet products
Customer service and order support
Pet pickup, cremation, and funeral logistics
Delivery of memorial items (e.g., urns, ashes)
On-site or remote technical assistance
Other responsibilities as communicated in writing
2. Standards of Conduct
All Team Members must:
Represent the company professionally and respectfully
Follow all safety, hygiene, and service protocols
Treat customers and pets with compassion and dignity, especially in funeral-related services
Maintain confidentiality of customer information
Avoid conflicts of interest and refrain from unauthorized communications or sales
3. Scheduling and Availability
Team Members must:
Be punctual and responsive to assigned service schedules
Notify supervisors of any unavailability in advance
Provide timely updates regarding delays, incidents, or customer feedback
4. Compensation
Team Members will be compensated according to their agreement or contract terms
Payment cycles, rates, and bonuses will be communicated in writing
Any reimbursements must be pre-approved and submitted with valid receipts
5. Liability and Responsibility
The Company shall not be held liable for any personal misconduct or unauthorized actions taken by Team Members
Team Members agree to indemnify the Company for damages caused by negligence, violation of law, or breach of this Agreement
6. Confidentiality
All information about customers, orders, business processes, and internal systems must be kept confidential. This obligation continues even after the team member’s engagement ends.
7. Termination
The Company reserves the right to suspend or terminate a Team Member’s engagement at any time for:
Breach of this Agreement
Poor performance or misconduct
Violation of law or customer complaints
8. Acknowledgment
By participating in service delivery for TECHMIND SHOP AI LLC, you acknowledge that you have read, understood, and agreed to abide by the terms outlined in this agreement.
Contact for HR or Team Matters:
Email: [email protected]
Phone: +1 602-837-0397